Customer Service Survey

A Customer Service Survey evaluates the quality of support your business provides. It gathers feedback on response times, problem resolution, and overall satisfaction with customer service interactions. This survey helps businesses improve their support systems, enhance customer experiences, and build trust.

Where it is used

  • • Post-service interactions to evaluate support quality.
  • • After resolving customer complaints or queries.
  • • As part of periodic reviews for service teams.

Customer Service Survey

1. How satisfied are you with the customer service you received for our product/service?

2. How quickly was your issue with our product/service resolved?

3. How knowledgeable was the representative assisting you with our product/service?

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4. How courteous and professional was our support team?

5. How easy was it to contact customer service for assistance with our product/service?

6. How effective was the solution provided for your product/service issue?

7. How likely are you to contact our customer service again if you need help with our product/service?

8. Were there any barriers to receiving the help you needed for our product/service?

9. How would you rate your overall experience with our customer service team?

10. What improvements would you suggest for our customer service experience related to our product/service?

Frequently Asked Questions

  • What is a Customer Service Survey?

    It’s a survey designed to evaluate the quality and effectiveness of customer support interactions.

  • Why is customer service feedback important?

    Feedback helps identify areas for improvement and ensures a better customer experience.

  • What types of questions are included?

    Questions focus on response time, professionalism, problem resolution, and overall satisfaction.

  • How can this survey help my business?

    It allows businesses to enhance support processes, leading to higher customer satisfaction and loyalty.