Onboarding Survey

An Onboarding Survey gathers feedback from new employees or customers to assess their initial experience with a company, product, or service. It helps identify strengths and weaknesses in the onboarding process, ensuring a smooth transition and a positive first impression. This survey is essential for improving retention rates and customer satisfaction

Where it is used

  • • Assessing the effectiveness of the employee or customer onboarding experience.
  • • Identifying challenges or gaps in the onboarding process.
  • • Improving engagement and retention through feedback-driven improvements.

Onboarding Survey

1. How clear was the onboarding process for our [product/service]?

How clear was the onboarding process for our [product/service]?

Not Clear Very Clear

2. How satisfied are you with the materials provided during onboarding?

How satisfied are you with the materials provided during onboarding?

Very Dissatisfied Very Satisfied

3. How confident do you feel in using our [product/service] after onboarding?

How confident do you feel in using our [product/service] after onboarding?

Not Confident at All Extremely Confident

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4. How easy was it to access the resources needed for onboarding?

How easy was it to access the resources needed for onboarding?

Very Difficult Very Easy

5. Which part of the onboarding process was most helpful?

6. What challenges, if any, did you face during onboarding?

7. How would you rate the support you received during onboarding?

How would you rate the support you received during onboarding?

Poor Excellent

8. What improvements could we make to enhance the onboarding experience for our [product/service]?

9. How likely are you to recommend our onboarding process to others?

How likely are you to recommend our onboarding process to others?

Not Likely at All Very Likely

10. What additional resources or training would you find beneficial?

Frequently Asked Questions

  • What is an Onboarding Survey?

    It’s a survey that collects feedback from new employees or customers about their initial experiences with the company, product, or service.

  • Why is onboarding feedback important?

    It helps identify areas for improvement in the onboarding process, ensuring a seamless and engaging experience for newcomers.

  • What questions should be included in an onboarding survey?

    Questions about clarity of instructions, satisfaction with training or product usage, and feelings of support during the onboarding process.

  • When should this survey be conducted?

    Ideally within the first few weeks after onboarding to capture early impressions and feedback.