Customer Feedback Survey

Share your thoughts to help us serve you better.

About This Template

A Customer Feedback Survey collects general opinions, suggestions, and concerns from customers regarding your products, services, or overall experience. It helps businesses understand customer satisfaction, identify areas for improvement, and build stronger relationships with their audience.

Where it is used

  • After product purchases to evaluate customer satisfaction.
  • Post-service interactions to gauge service quality.
  • Continuous improvement of products and customer experiences.

Frequently Asked Questions

  • What is a Customer Feedback Survey?

    A Customer Feedback Survey collects opinions on products, services, or overall brand experience to improve customer satisfaction.

  • When should businesses use this survey?

    After a customer interaction, purchase, or service experience to gather timely insights.

  • What types of questions are included?

    Open-ended feedback, satisfaction ratings, and improvement suggestions.

  • How can companies use customer feedback?

    To enhance products, improve service quality, and refine business strategies.

1. How satisfied are you with your overall experience with our product/service?

2. What aspects of our product/service do you like the most?

3. What aspects of our product/service could be improved?

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4. How likely are you to recommend our product/service to others?

5. How would you rate the value for money of our product/service?

6. How well does our product/service meet your expectations?

7. What feature or functionality do you think is missing from our product/service?

8. How responsive and helpful was our support team when addressing your needs?

9. How does our product/service compare to similar options you’ve used?

10. What would make you more likely to continue using our product/service?