Customer Feedback Survey

A Customer Feedback Survey collects general opinions, suggestions, and concerns from customers regarding your products, services, or overall experience. It helps businesses understand customer satisfaction, identify areas for improvement, and build stronger relationships with their audience.

Where it is used

  • • After product purchases to evaluate customer satisfaction.
  • • Post-service interactions to gauge service quality.
  • • Continuous improvement of products and customer experiences.

Customer Feedback Survey

1. How satisfied are you with your overall experience with our product/service?

2. What aspects of our product/service do you like the most?

3. What aspects of our product/service could be improved?

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4. How likely are you to recommend our product/service to others?

5. How would you rate the value for money of our product/service?

6. How well does our product/service meet your expectations?

7. What feature or functionality do you think is missing from our product/service?

8. How responsive and helpful was our support team when addressing your needs?

9. How does our product/service compare to similar options you’ve used?

10. What would make you more likely to continue using our product/service?

Frequently Asked Questions

  • What is a Customer Feedback Survey?

    It’s a survey designed to collect opinions and suggestions from customers about your products, services, or overall brand experience.

  • Why is customer feedback important?

    Feedback helps businesses identify strengths, address weaknesses, and enhance customer loyalty.

  • What types of questions are included?

    Questions range from satisfaction ratings to open-ended suggestions about product improvements or service enhancements.

  • When should I send a Customer Feedback Survey?

    After key interactions, such as a purchase, service call, or support interaction, to capture immediate and relevant insights.