Franchisee Satisfaction Survey

The Franchisee Satisfaction Survey is designed to assess the relationship between the franchisor and franchisees. It evaluates the support provided, communication effectiveness, and overall satisfaction with the franchise model. The survey helps identify opportunities to enhance collaboration and drive mutual success.

Where it is used

  • • To evaluate franchisee satisfaction with the franchisor’s support and resources.
  • • To assess communication, training, and operational guidance from the franchisor.
  • • To identify areas for improvement in the franchise system.

Franchisee Satisfaction Survey

1. How effective was the training provided by the franchisor?

Not effective at all Extremely effective

2. How would you rate the quality of communication with the franchisor?

How would you rate the quality of communication with the franchisor?

3. How satisfied are you with the operational support provided by the franchisor?

Very dissatisfied Very satisfied

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4. How satisfied are you with the marketing support provided by the franchisor?

5. How well has the franchise model supported your business growth?

Not well at all Extremely well

6. How effective is the franchisor at resolving conflicts or issues?

7. How satisfied are you with the resources provided by the franchisor?

8. What challenges have you faced as a franchisee?

9. What improvements would you recommend for the franchise system?

10. Overall, how satisfied are you with your experience as a franchisee?

Frequently Asked Questions

  • What is the purpose of a Franchisee Satisfaction Survey?

    It evaluates franchise owners’ experiences, support levels, and business success factors.

  • Who should take this survey?

    Franchise owners and operators within a business network.

  • What insights does this survey provide?

    Feedback on training, brand support, marketing effectiveness, and operational challenges.

  • How can franchisors use survey data?

    To improve franchisee support, refine training programs, and strengthen brand partnerships.