Exit Survey

An Exit Survey collects feedback from employees or customers who are leaving a company or service. It provides insights into reasons for departure, areas needing improvement, and opportunities for retention. These surveys are crucial for reducing employee turnover and improving customer retention strategies.

Where it is used

  • • Conducting employee exit interviews.
  • • Understanding why customers cancel subscriptions or services.
  • • Improving retention strategies based on feedback.

Exit Survey

1. What prompted your decision to leave [company/product/service]?

2. How satisfied were you with your overall experience at [company/product/service]?

3. How well did [company/product/service] meet your expectations?

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4. What aspects of [company/product/service] did you find most satisfying?

5. What aspects of [company/product/service] did you find most challenging or frustrating?

6. How likely are you to recommend [company/product/service] to others despite leaving?

7. Did you feel your contributions were valued by [company/product/service]?

8. How would you rate the support provided for your professional development?

9. What advice would you give to improve the experience for future employees/customers?

10. Would you consider returning to [company/product/service] in the future?

Frequently Asked Questions

  • What is an Exit Survey used for?

    It gathers feedback from departing employees to understand reasons for turnover.

  • Who should complete an Exit Survey?

    Employees leaving voluntarily or due to company-driven changes.

  • What insights can be gained from exit surveys?

    Reasons for leaving, workplace challenges, and areas for organizational improvement.

  • How can companies use exit survey data?

    To reduce attrition, improve employee retention strategies, and enhance workplace policies.