xs

Product Trial Feedback Survey

We value your feedback on your trial experience with our product.

Survey Questions

1.

What was your primary goal when trying the product?

Type: text (Required)

2.

How useful were the product features during your trial?

Type: scale (Required)

Not useful
Extremely useful
3.

How easy was it to set up the product?

Type: radio (Required)

Very easy
Easy
Neutral
Difficult
Very difficult
4.

Did you complete the trial period?

Type: radio (Required)

Yes
No
5.

If not, what prevented you from completing the trial?

Type: text

6.

How likely are you to recommend the product after your trial?

Type: scale (Required)

Not likely
Extremely likely
7.

How likely are you to continue using the product after the trial?

Type: radio (Required)

Very likely
Likely
Neutral
Unlikely
Very unlikely
8.

How does this product compare to others you’ve tried?

Type: radio (Required)

Much better
Somewhat better
About the same
Somewhat worse
Much worse
9.

Did you require customer support during the trial? If yes, was it helpful?

Type: radio (Required)

Yes, it was helpful
Yes, but it was not helpful
No
10.

What improvements would you suggest for the trial experience?

Type: text

How to Use This Template

  • Gathering feedback during product trials.
  • Identifying barriers to trial conversions.
  • Improving trial-to-subscription rates.

Frequently Asked Questions

What is the goal of a Product Trial Feedback Survey?

To understand user experience and barriers to adoption during a free trial.

How does this survey help improve conversion rates?

Identifying pain points and refining trial experiences can increase paid conversions.

What common issues does this survey uncover?

Usability problems, missing features, unclear onboarding, and pricing concerns.

What follow-up actions should businesses take based on responses?

Adjust pricing strategies, offer better tutorials, and enhance support options.