Customer Training Feedback Survey

The Customer Training Feedback Survey helps organizations understand how well training sessions are received by participants. It collects insights to improve content, delivery, and overall impact, ensuring customers gain maximum value from the training.

Where it is used

  • • To evaluate the effectiveness of customer training programs.
  • • To identify areas of improvement in training content and delivery.
  • • To enhance customer satisfaction with training sessions.

Customer Training Feedback Survey

1. How relevant was the training content to your needs?

Not relevant at all Extremely relevant

2. How would you rate the trainer’s knowledge and expertise?

How would you rate the trainer’s knowledge and expertise?

3. How clear and easy to understand was the training session?

Very unclear Very clear

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4. How would you rate the quality of training materials provided?

5. Was the duration of the training session appropriate?

6. Did the training session equip you with the skills or knowledge you expected?

Not at all Completely

7. What improvements would you suggest for future training sessions?

8. What additional support or resources would have been helpful during training?

9. How likely are you to recommend this training to others?

Not likely at all Extremely likely

10. Overall, how satisfied are you with the training session?

Frequently Asked Questions

  • What is a Customer Training Feedback Survey used for?

    It evaluates the effectiveness of training provided to customers on using a product or service.

  • Who should take this survey?

    Customers who have completed onboarding or product training sessions.

  • What key insights does this survey provide?

    It identifies whether the training was clear, comprehensive, and useful for customers.

  • How can companies improve training based on feedback?

    By refining materials, offering different learning formats, and enhancing instructor guidance.