Subscription Cancellation Survey

The Subscription Cancellation Survey is designed to gather feedback from customers who decide to cancel their subscription. It helps businesses identify reasons for cancellations, improve retention strategies, and refine their offerings to better meet customer needs.

Where it is used

  • • To identify common reasons for subscription cancellations.
  • • To gather insights on improving retention strategies.
  • • To enhance the overall customer experience and reduce churn rates.

Subscription Cancellation Survey

1. What is the primary reason for cancelling your subscription?

2. How often did you use our subscription service?

Never Very frequently

3. How would you rate the value for money of the subscription?

How would you rate the value for money of the subscription?

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4. How satisfied were you with the features provided by the subscription?

Very dissatisfied Very satisfied

5. How satisfied were you with the support provided during your subscription?

Very dissatisfied Very satisfied

6. How likely are you to return to our subscription service in the future?

Not likely at all Very likely

7. How easy was the subscription cancellation process?

Very difficult Very easy

8. What improvements could we make to prevent cancellations in the future?

9. Do you have any additional comments or feedback?

10. If you are switching to a competitor, what makes their service more appealing?

Frequently Asked Questions

  • Why use a Subscription Cancellation Survey?

    To understand why customers cancel and how to improve retention strategies.

  • What common reasons do customers cancel?

    High costs, lack of usage, poor support, or better alternatives.

  • When should businesses send this survey?

    Immediately after cancellation to gather real-time insights.

  • How can businesses use cancellation feedback?

    To improve pricing, refine features, and offer re-engagement incentives.