Service Feedback Survey

A Service Feedback Survey collects feedback from customers or clients regarding the services they received. It helps businesses understand customer satisfaction levels, identify service gaps, and improve service offerings. This survey is essential for maintaining high-quality service standards and ensuring customer retention.

Where it is used

  • • In service industries such as hospitality, retail, and customer support to assess service quality.
  • • To measure satisfaction with specific service experiences.
  • • To identify areas for service improvement and innovation.

Service Feedback Survey

1. How satisfied are you with the overall quality of our [service]?

Very dissatisfied Very satisfied

2. How well did our [service] meet your expectations?

Fell short of expectations Exceeded expectations

3. How easy was it to access our [service]?

Very difficult Very easy

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4. How responsive was our team in addressing your concerns during your use of our [service]?

Not responsive at all Extremely responsive

5. How likely are you to recommend our [service] to others?

Not likely at all Very likely

6. What aspect of our [service] did you find most valuable?

7. What challenges, if any, did you encounter while using our [service]?

8. How satisfied are you with the pricing of our [service]?

Very dissatisfied Very satisfied

9. How well does our [service] compare to similar services you’ve used?

Much worse Much better

10. What improvements would you suggest for our [service]?

Frequently Asked Questions

  • What is the purpose of a Service Feedback Survey?

    To evaluate a customer’s experience with a specific service and identify improvement areas.

  • Who should take this survey?

    Customers who recently used a service, whether online or in person.

  • What insights does this survey provide?

    Satisfaction levels, service efficiency, and suggestions for better service.

  • How can businesses act on feedback?

    By training staff, refining service processes, and addressing common complaints.